7-Day Exchange or Refund Window: Customers are eligible to exchange or request a refund for their purchased luggage bags within 7 days from the date of purchase. The bags must be in their original condition, with tags attached and proof of purchase presented.
6-Month Repair or Replacement Guarantee for Damaged Items: In case of any damages to the luggage bags within 6 months from the date of purchase, customers can avail of free repair services or receive a replacement item of equal value. The damage must not be due to misuse, negligence, or improper handling.
Procedure: To initiate a return, exchange, repair, or replacement request, customers must contact our customer service team or visit our store with the original receipt or fill the returns form in our website. Our team will assess the condition of the bags and process the request accordingly.
Exceptions: This policy does not cover damages caused by mishandling, improper use, or wear and tear due to regular use. Additionally, personalized or customized bags may not be eligible for return or exchange unless the damage is a result of manufacturing defects.
Customer Responsibilities: Customers are responsible for ensuring the proper care and use of their luggage bags to prevent damages. Any alterations or repairs attempted by third parties without prior approval may void the warranty.
Disclaimer: This policy is subject to change without prior notice. For any clarifications or additional information, please contact our customer service team.